Q: Do your products come with a warranty?
Q: Are conversion rails included with the crib? If not, where can I purchase them?
A: No. However the conversion rails can be purchased at any mattress store in your area. Ask for “Universal Full Size Hook on Style Conversion Rails”.
Q: Are full size conversion rails made of metal or wood?
A: Full size conversion rails are made of metal
Q: How can I order missing or damaged parts in order to assemble our furniture?
A: Please contact one of our dedicated Customer Service Representatives by phone at 1-800-295-1980 or by email at DAS@Dorel.com
Q: How long does it take to receive a replacement part?
A: It usually takes about 5 to 10 business days for delivery.
Q: Are parts from different models interchangeable?
A: No. Parts from other models are not interchangeable. It is neither recommended, nor safe to interchange parts.
Q: Which locations do you ship spare parts to?
A: We ship spare parts all over the United States and Canada.
Q: How can I get an instruction manual for my product?
A: Instruction manuals are included with every product. If yours is missing, you can access manuals on this web site. If you are having difficulty locating yours, please contact us at 1-800-295-1980 or email us at DAS@Dorel.com for assistance.
Q: Can I purchase a product directly from the manufacturer?
A: Our products are available through a distribution channel that includes some of the finest retailers in North America. Please consult our "Where to Shop
" section for a full listing.
Q: What size crib mattress do I use?
A: Our cribs accommodate standard crib mattresses. For safety, the mattress must be at least 27.25 inches x 51.625 inches with a minimum thickness of 4 inches, but not exceeding 6 inches thick.